Hot Springs Hotel Policies and Amenities

General Policies

Must be 21 or older to book a room. You will be asked to provide a valid government or state-issued photo ID at check-in for security purposes. All room rates are based on double occupancy and include breakfast each morning, afternoon refreshments, smart TVs, and WiFi.

Deposits

A one-night deposit inclusive of applicable sales tax, or 50% of your stay, whichever is greater, will secure your reservation. Your balance will be charged to the credit card on file 48 hours before your arrival. Pre-approved gift certificates may be applied to your final balance. Additional charges incurred during your stay will be charged to the credit card on file at departure.

Acceptable Forms of Payment

Visa, MasterCard, American Express, and Discover are accepted as forms of payment. Personal checks are requested for payment of fees for weddings and corporate events.

Cancellation Policy

Due to our small size, cancellations affect us significantly. Guests may cancel individual reservations without penalty before 3 pm fourteen days before the arrival day. Guests canceling within fourteen days of the arrival day forfeit their deposit. We do not issue refunds for early departures, no-shows, or last-minute cancellations. If a room can be re-booked, we may issue a partial refund. Cancellation of any rooms booked as part of a group is subject to the contract’s cancellation policy. A cancellation fee of fifty dollars will be charged to any confirmed reservation that is modified or canceled. All holidays or special event reservations, including Oaklawn racing events, may require a 30-day notice to cancel.

Group Policy

Group bookings (3+ rooms) require a 50% deposit payable via credit card and have a 30-day cancellation period, with a cancellation fee of 10% of the entire cost of your reservation deducted from your refunded deposit. Balance is due 30 days before arrival.

Minimum Stay Requirements

A two-night minimum stay is required during all weekends throughout the year. A three-night minimum may be required during Holidays and Special Events, including Oaklawn racing dates.

Check-in

Guests may arrive from 3 pm to 9 pm for check-in. Guests may contact The Reserve for an earlier or later check-in. Early arrival is subject to availability and must be discussed in advance.

Check-out

Check-out is 11 am unless prior arrangements are made. If the room is vacant, you may enjoy the grounds once room keys have been given to a staff member. If any personal items are forgotten, please contact the property to request their return. Shipping fees will be charged to your credit card on file. Items will only be held for 30 days.

Parking

All guests are provided off-street parking (limit one guest vehicle per room) in designated spaces at the property entrance. Additional parking is available for all guests attending special events – please inquire for details.

No Smoking

The Reserve at Hot Springs is a smoke-free property, including all outdoor areas. This restriction applies to cigarettes, cigars, e-cigarettes, and marijuana. The fire department prohibits the use of candles, incense, and any open flame. A $500 cleaning fee will be assessed for violation of this policy.

Pet Policy

While we love pets, we do not allow pets to stay overnight in The W.C Brown Mansion guest rooms. Guests may bring pets to stay in the Legacy House upon paying a pet fee of $150. Boarding services may be available nearby at Hot Springs Animal Hospital. Please contact The Reserve directly if you are traveling with a service animal. Service animals are permitted in all areas where guests are allowed. Service animals are trained to perform a specific task for the benefit of a person with a disability.

Children

Children age 15 and over are welcome at The Reserve. Children under the age of 15 are welcome at our sister property Best Court Cottage, 638 Ouachita, Avenue, Hot Springs National Park, AR 71901

Breakage or Damage to the Property

Any damage caused by guests to the property, inside or outside of your room, such as carpet stains, soiled furnishings, broken windows, or appliances, will be billed to the guest and applied to the credit card on file.

We pride ourselves on our thorough cleaning and sanitation practices. We have enhanced cleaning procedures to ensure the safety and well-being of all our guests during your stay. Below you will find further precautionary measures we have implemented at our Hot Springs luxury hotel.