Hot Springs Hotel Policies and Amenities
W.C. Brown House
| Room | Guests | Bed | Bath | Features | ||
|---|---|---|---|---|---|---|
 | Hot Springs Room | Two | King | Rain Shower, Jetted Tub | First Floor, Sitting Area | Check Rates |
 | Buckstaff Room | Two | King | Rain Shower | Second Floor, Sitting Area, Garden View | Check Rates |
 | Arlington Suite | Two | King | Rain Shower, Soaking Tub | Second Floor, Fireplace, Sitting Area | Check Rates |
 | Mountain Valley Room | Two | King | Rain Shower | Second Floor, Sitting Area | Check Rates |
 | Oaklawn Room | Two | Queen | Rain Shower | Second Floor, Racetrack View | Check Rates |
 | Ouachita Suite | Four | King + Queen | Rain Shower, Soaking Tub | Second Floor, Sitting Area | Check Rates |
Luxury Cottage
| Room | Guests | Bed | Bath | Features | ||
|---|---|---|---|---|---|---|
 | Enclave Suite | Two | King | Two-Person Rain Shower, Tub | Two Levels, Private Entrance, Two Fireplaces, Kitchenette | Check Rates |
Legacy House
| Room | Guests | Bed | Bath | Features | ||
|---|---|---|---|---|---|---|
 | Legacy One | Two | King | Rain Shower | First Floor, Sitting Area, ADA Accessible | Check Rates |
 | Legacy Two | Two | King | Rain Shower | Second Floor, Reading Area | Check Rates |
 | Legacy Three | Two | King | Rain Shower | Second Floor, Reading Area | Check Rates |
 | Legacy Four | Two | King | Rain Shower | Second Floor, Sitting Area | Check Rates |
 | Legacy Five | Two | Queen | Rain Shower | Second Floor, Sitting Area | Check Rates |
Room & Suite Amenities
All of the rooms and suites at our boutique hotel in Hot Springs are unique. Below are just some of the luxurious amenities you may find.
- Private marble tile bathrooms
- Fireplaces
- Wood floors
- Rain showers and soaking tubs
- Private patios
- Individual climate control
- Flat-screen smart televisions
- Hair dryers
- Bathrobes and slippers
- Complimentary WiFi
- Luxurious linens and bath products
Property Amenities
All of the guests at our Hot Springs luxury hotel will have access to our property amenities below.
- Comfortable interior common areas
- Large porches and verandas with seating
- Outdoor fire pit
- Walking paths
- Gas fireplaces in common areas
- Complimentary breakfast
- Afternoon refreshments available
- Complimentary WiFi
- Free on-site parking
- VIP access to property events
General Policies
Must be 21 or older to book a room. You will be asked to provide a valid government or state-issued photo ID at check-in for security purposes. All room rates are based on double occupancy and include breakfast each morning, afternoon refreshments, smart TVs, and WiFi.
Deposits
A one-night deposit inclusive of applicable sales tax, or 50% of your stay, whichever is greater, will secure your reservation. Your balance will be charged to the credit card on file 48 hours before your arrival. Pre-approved gift certificates may be applied to your final balance. Additional charges incurred during your stay will be charged to the credit card on file at departure.
Acceptable Forms of Payment
Visa, MasterCard, American Express, and Discover are accepted as forms of payment. Personal checks are requested for payment of fees for weddings and corporate events.
Cancellation Policy
You may cancel your reservation at any time up to 14 days prior to your check-in date.
You will be assessed a $75 processing fee for each room that is on your reservation.
Cancelations made less than 30 days in advance will be charged the full amount when you booked.
Given today’s flight difficulties and other travel challenges, we recommend you consider Travel Insurance. A good resource to consider is https://www.squaremouth.com/
Group Policy
Group bookings (3+ rooms) require a 50% deposit payable via credit card and have a 30-day cancellation period, with a cancellation fee of 10% of the entire cost of your reservation deducted from your refunded deposit. Balance is due 30 days before arrival.
Minimum Stay Requirements
A two-night minimum stay is required during all weekends throughout the year. A three-night minimum may be required during Holidays and Special Events, including Oaklawn racing dates.
Check-in
Guests may arrive from 3pm to 7pm for check-in. Guests may contact The Reserve for an earlier or later check-in. Early arrival is subject to availability and must be discussed in advance.
Check-out
Check-out is 11am unless prior arrangements are made. If the room is vacant, you may enjoy the grounds once room keys have been given to a staff member. If any personal items are forgotten, please contact the property to request their return. Shipping fees will be charged to your credit card on file. Items will only be held for 14 days.
Parking
All guests are provided off-street parking (limit one guest vehicle per room) in designated spaces at the property entrance. Additional parking is available for all guests attending special events – please inquire for details.
No Smoking
The Reserve at Hot Springs is a smoke-free property, including all outdoor areas. This restriction applies to cigarettes, cigars, e-cigarettes, and marijuana. The fire department prohibits the use of candles, incense, and any open flame. A $300 cleaning fee will be assessed for violation of this policy.
Pet Policy
While we love pets, we do not allow pets to stay overnight in The W.C Brown Mansion or Legacy House guest rooms.
The Enclave Suite is our only pet-friendly room.The dog lodging fee is $150 per dog per stay.
Service animals are permitted in all areas where guests are allowed. Service animals are trained to perform a specific task for the benefit of a person with a disability.
Boarding services may be available nearby at Hot Springs Animal Hospital. Please contact The Reserve directly with any questions or if you are traveling with a service animal.
Pet Policy:
Please notify us at the time of booking if you are traveling with your dog.
Dogs must be:
- Sociable, and not disruptive to other guests
- Up-to-date on vaccinations
- On flea/tick prevention
- Fully house broken (using a pee pad does NOT constitute being potty-trained, and will not be accepted at the inn)
If you are not taking the dog with you when leaving your room, your dog should be crated. Should your dog bark or become distressed while you are away, you will be called and expected to return immediately to the inn. Failure to tend to your distressed dog will result in the need for you to find alternative arrangements for your dog.
A damage/cleaning fee may be assessed if the dog causes damage to the inn’s property or causes extraordinary cleaning requirements.
Although the dogs are welcome in the guest rooms and gardens, they are not allowed in the rest of the inn
Children
Children age 15 and over are welcome at The Reserve.
Breakage or Damage to the Property
Any damage caused by guests to the property, inside or outside of your room, such as carpet stains, soiled furnishings, broken windows, or appliances, will be billed to the guest and applied to the credit card on file.
We pride ourselves on our thorough cleaning and sanitation practices. We have enhanced cleaning procedures to ensure the safety and well-being of all our guests during your stay. Below you will find further precautionary measures we have implemented at our Hot Springs luxury hotel.
Room to Roam on Property
Our intimate bed and breakfast is naturally poised to allow for plenty of space between guests and staff. Below are just a few of the ways you can feel safe at The Reserve.
- Private tables available in the dining room
- Guests may dine outside almost year round if they choose
- Private bathrooms are in each of our guest rooms
- Our Enclave Suite offers private entry and kitchenette
- We sit on four acres of manicured grounds to allow for maximum space between guests
Enhanced Safety Measures
Our attention to detail is applied to our high cleaning standards throughout the property.
- You’ll have your choice of housekeeping service, including full service, no service, or requesting amenities
- Kitchen staff are certified in and practice safe serving techniques
- Rooms are thoroughly cleaned and disinfected between each guest
- Hand disinfectant is provided in various areas around the property
- Unvaccinated guests are encouraged to wear masks indoors